I waited 2 days and tried the access code again..still nothing. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. on 2/28 at 3:05PM Sellers . . Personal Loans can provide financial relief during an emergency. There you will see your canceled event credit along with a link to request a refund instead. On March 7th, StubHub emailed Marrali a copt of its refund policy. Listings for companies similar to StubHub: Customer service is awful. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Wish they would help. It's a code that starts with SH followed by some numbers. This number worked fantastically, and I got all I needed accomplished! NewsletterDollar ScholarStill learning the basics of personal finance? 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. To reach customer support call 1-866-788-2482 Find contact information here. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. International orders are handled a bit differently than those within the US, @Lighty7. The company does have something they term FanProtect Guarantee in its User Agreement. Email: This information has not been added. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Georgia The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Illinois is an eBay-owned company that allows people to either buy or sell tickets online. To reach Customer Support call 1-866-788-2482. New York Explain your scenario, and provide any applicable evidence. It is taking Stubhub about 120 days to process refunds. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! 6:00 AM - 7:00 PM PT weekends. Absolutely, you can list these tickets for sale on our site ! StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Youll get a refund if your event is cancelled and not rescheduled. Let us teach you the major money lessons you NEED to know. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Sign in, or if youre new to StubHub, sign up for free. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Whats The Difference Between Class 2 And Class 3 NI Contributions? This happens when tickets are reprinted, but they are usually still valid. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. JEVAR IS WHO HANDLED MY CALL. Lots 81-82 Street C How do I contact StubHub for a refund? Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. We are changing the way you register and sign-in to the StubHub Community. . If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. You will enter your community username and new password and done! Help us improve this article with your feedback. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Danielle is the author of this solution article. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Enjoy!Make sure we land in your inbox, not your spam folder. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. I was refused to talk with a supervisor , I had 4 tickets listed. Perhaps Its Time to Switch to Something Other Than StubHub. Did you find it helpful? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. All you need to do is follow these short steps below: Voil! 03-31-2022 08:37 AM. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. We just sent you a welcome email. Lets dive into it right away. They say $0.00. If you feel like StubHub cheated you, you could take action against them. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. https://money.com/stubhub-refunds-covid-19-cancellation/. Bradley R. Hightower. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Depending on where you live and how you got the tickets, you may be due a cash refund. Postponed events may not be eligible for refunds. Another way you might reach the company is by sending them an email. Remember, your order is covered by our FanProtect Guarantee." Stubhub said they have the seats were listed until a hour past kickoff. From everything weve seen, the StubHub customer support is quite thin, to say the least. We cant contact them and ask them to lower their prices. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. We are changing the way you register and sign-in to the StubHub Community. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Check out the table below to see the best alternatives to StubHub. Clear your Internet browsers cookies and cache. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Customer service all the way to your seat, 2000-2022 StubHub. Had a concert canceled because of COVID-19? Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Phone: 866-788-2482. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Reply anytime to let us know how we can improve. Learn more about how we make money. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Click your state to see if you qualify! Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! An email might never be responded to, and the same goes for phone calls. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Customerscomplained to the media andfiled lawsuits. StubHub offersthe retroactive refunds because the live events industry is opening back up. Dorado, PR 00646, Metro Office Park ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Contact us United States and Canada. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). to check out everything we offer. "The return of live events, the input of customers, partners, and regulators, and the . The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Who do I contact? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. They're upset StubHub is refusing to . please contact StubHub US Customer Service at 1.866. Hurry up and access DoNotPay from any web browser to check out everything we offer. Dollar Scholar Asks: Why Can't the Government Just Print More Money? 7 calle 1, Suite 204 Congratulations on your sale. I live in GA - was supposed to go to a premier league game in England in March. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. DoNotPay can be by your side during the process and help you sue any company in small claims court. To reach Customer Support call 1-866-788-2482. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Get immediate StubHub support from HelpOwl.com. DoNotPay records the details of your purchase to boost your chances of winning the refund. Phone Call 1-866-788-2482. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Sit back and relax while we do the work. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. If I did I woulda dropped my price or took my friend to the game. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. 0. Your online site is a disaster, It does not work to apply a credit. Open a new browser and try logging in again. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Once you receive that email you can log into your account and navigate to the StubHub wallet. "So were afraid that its just gonna be money thrown to the wind.. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. The clause is designed to protect both buyers and sellers. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. With only these four steps, your refund request is faxed. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. You can also try refreshing your Listings page. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. How do I complain to StubHub? Use of this website signifies your agreement to our. Click that link and you're good to go. The corporate office phone number is 415-222-8400. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). "The return of live events, the input of customers, partners, and regulators, and the . Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Request and Get a StubHub Refund Right Now. I had to ask for a manager. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Since its inception 22 years ago, StubHub has grown to 800 employees. I have been trying to purchase tickets for over a week now. Offers may be subject to change without notice. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Colorado: 8,688 customers due $3,120,442 in refunds. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. 2023 www.cincinnati.com. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Pennsylvania Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. If you have already been paid, we'll charge your credit card on file to recover the payment. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. A Personal Loan can help you mitigate losses and get back on track. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. We'll do our best to get back to you in the next 24 hours. Click here to update this department. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Have a StubHub question? See if youre using the right email and password. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Copyright 2007 - 2023, ContactHelp.com. Maryland: User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Sorry we couldn't be helpful. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. 1.866.788.2482. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Hawaii On March 7th, StubHub emailed Marrali a copt of its refund policy. Guaynabo, PR 00968. Contact us United States and Canada. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. So the funds are available but you only adhere to the state-by-state laws? Find contact information here. AND TOLD ME THAT "Recine. Find the sale. StubHub changed its refund policy about a month ago. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Reached out to customer service twice still can't list tickets. They may sell them for more or less than face value. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. How do I complain to StubHub? The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. What a horrible service! Copyright 2020 Scripps Media, Inc. All rights reserved. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Does StubHub have live chat? The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Would not make an exception,to a hotel reservation I made thru Priceline. Let us teach you the major money lessons you NEED to know. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. What Happens If I DonT Pay National Insurance Contributions? "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Harris Teeter. 1:00. For obvious reasons, this isnt usually a satisfying compensation. How to Contact StubHub for fraudulent tickets. She came back and said I'm refunding your money butand then starts fighting with me again. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Your refund will be processed to the payment method used at the original time of purchase. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Viagogo, a tickets marketplace, bought StubHub in February 2020. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Fatsuma Stagehand And never again. There Application crashes. Check out the table below to see the best alternatives to StubHub. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. If you purchased on a registered account, your credit is available within your StubHub Wallet. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! 1.866.788.2482. You can reach the corporate office at 415-222-8400. If your payment is pending, well cancel the payment. Ticketmaster will be the only place selling VIP Tickets though. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one.